The rental price includes unlimited mileage, collision damage waiver (with excess), third party, theft and VAT.
The insurance excess and fuel are not included in the rental price.
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Yes you can. All you have to do is spend just 300€ on rentals to qualify for your first discount, you can then keep increasing your discount up to a maximum of 15%. The principle behind this is easy - the more you rent the more you save. If you would like further details you can either send an e-mail to firstname.lastname@example.org, or call us on + 34 952 24 55 44.
In accordance with the Spanish Organic Law 15/1999 on the Protection of Personal Data and in compliance with Article 5 of this Law, we would like to inform you that the Personal Data you have given us will be included in a file called "Client File" which is registered at the Data Protection Agency (AEPD in Spanish) under the name of Helle Auto S.A.U. (as responsible for the file), of Avenida García Morato no. 14-18, 29004 Málaga, so that the company may carry out its car rental activities. You may exercise your right to access, object to, rectify and cancel your personal data by making such a request in writing and enclosing proof of your identity to Helle Auto S.A.U. at the above mentioned address.
You are welcome to publish your experience on our Facebook page, in Google+ or on Tripadvisor.
In the first instance you should ask to speak to our Duty Manager who will try to resolve any complaints for you. Should you feel the need to express your complaint in writing, please do so either by e-mail to email@example.com; by fax to + 34 952 24 51 86, or by traditional mail to:
Helle Hollis Car Rental
Avenida García Morato 14-18
You can make your booking online by clicking here, by sending your request in writing either on an e-mail to firstname.lastname@example.org, or by fax to + 34 952 24 51 86, or you can call us directly on + 34 952 24 55 44 or 020 3769 3013 if calling from the UK.
You can make an online booking by clicking here and following a few simple steps:
At Helle Hollis you can book child seats at a cost of 3€ per day (maximum 30€ per rental) and we have GPS available for 5€ per day (refundable deposit 100€). The first additional driver is free. Do you wish to have more additional drivers the cost is 23€ per driver, per rental.
To take advantage of our Free Upgrade Offer or Fast Lane Service you are required to pay in advance.
You can register online with Helle Hollis by clicking here.
If you have forgotten your password all you have to do is click on ’My Account’ and type in your e-mail address where it says "Have you forgotten your password?". You can choose whether to receive your password via email or text message (if we have your mobile number).
Your personal details will be stored on a secure server so that you don’t have to spend time filling in your details each time you want to make a booking.
Your credit card information is handled by our bank and your bank or credit card company. None of this information is ever passed to us.
Our free upgrade offer applies to certain car groups and gives you the opportunity to receive a free upgrade to the next car group, provided that you book and pay for your rental at least 30 days in advance (15 days in advance if you are a Home Owners’ Club member). Bookings for this offer can either be made online with payment being taken through our secure server, or in writing by e-mail to email@example.com, or by fax to + 34 952 24 51 86.
If you book your car at least 30 days in advance you will automatically receive an Early Bird Discount of 5€ on groups B and C, and 10€ on all other groups. (Not combinable with the Free Upgrade Offer).
You can cancel a booking either by e-mail to firstname.lastname@example.org, or by fax to + 34 952 24 51 86.
If you have prepaid your booking by credit card, we will refund the prepaid amount to the same credit card.
Yes, we offer a free SMS service for booking confirmations. When you book online, you can choose to receive the confirmation by SMS to your mobile phone. As an additional advantage you can reply to the sms confirmation with your last name when you have picked up your luggage at Malaga Airport and we will send the courtesy bus to collect you.
Passengers arriving into Terminal 2 and Terminal 3 will leave the airport building in Terminal 3. Take the first doors on the right, once outside turn right and in front of the taxis follow the pavement around to the terminal 2 building. The courtesy bus stop is approx. 100m ahead. To view a map, please click here.
If you have a confirmed booking and you have given us your arrival flight number, you can be sure that we will be expecting you. Our courtesy buses are running constantly throughout the day, so if the bus isn’t at the bus stop when you arrive, don’t panic, it will be on its way. You can also send an SMS to + 34 607 47 64 41 with your last name when you have picked up your luggage and we will reply by SMS to let you know that we are on our way. Please note that the mobile phone number can only be used for sms and not to call us.
The round trip from our Head Office to the Airport takes around 15 minutes (depending on the traffic), therefore you should never have to wait any longer than 15 minutes before being collected.
If the courtesy bus isn’t there you can call our Head Office on + 34 952 24 55 44 or send an sms to + 34 607 47 64 41 with your last name and we will reply by sms to let you know that we are on our way. Please note that the mobile phone number can only be used for sms and not call us.
Provided that you have a confirmed booking you have no need to worry, we will always have your car available when you arrive.
When collecting your hire car we kindly ask you to show us your passport, driving licence, and credit card.
You can pay for your rental by credit card, or if you are a member of the Home Owners’ Club, you can also use any Bonus Discount that you may have earned.
We accept Visa and Mastercard.
Yes, for security purposes we ask all of our clients to show their credit card when they collect the car.
On arrival you will be asked to pay for the rental, the insurance coverage that you choose, any additional extras that you require, and a full tank of fuel (if not already prepaid).
When you collect your vehicle you can either leave a deposit to cover the insurance excess for the car that you will be driving, or you can choose to purchase a daily excess waiver. If you choose to leave the deposit, on the return of the car, the cost of any damage occasioned to the vehicle during the rental period will be deducted from the deposit, up to a maximum of the insurance excess and any unused part of the deposit will be refunded to you. If however you choose to pay for the daily excess waiver, you will be covered for all damages occasioned to the vehicle EXCEPT any damages caused through misuse of the vehicle, and any damage to the tyres, wheels, undercarriage, oil sump and clutch. In addition you will be covered by a cancellation insurance so that should you need to return the car early we will issue you with a credit voucher for the remaining rental, provided that there are at least 3 days’ rental remaining. For a small supplement however you can opt to purchase a super excess waiver which will cover you for damage to the tyres, wheels, undercarriage, oil sump and clutch. Note this insurance does not cover you for any damage occasioned through misuse of the vehicle, nor does it cover the loss of personal belongings from the vehicle.
When you collect your car you will be asked to pay for a full tank of fuel. It is then entirely up to you as to how much fuel you return the car with as we shall reimburse you for every remaining quarter of a tank. If you are a member of the Home Owners’ Club you will benefit from a discount on the fuel that you have used.
As long as you have given us your flight number we can check with the airport authorities to see what time your flight is due to arrive. Our Head Office is open 24 hours a day, 7 days a week, so there will always be someone to meet you when you arrive. Passengers arriving into Terminal 2 and Terminal 3 will leave the airport building in Terminal 3. Take the first doors on the right, once outside turn right and in front of the taxis follow the pavement around to the terminal 2 building. The courtesy bus stop is approx. 100m ahead. To view a map, please click here.
If you arrive between 07:00 and midnight there are no extra charges. If you arrive or return the car between midnight and 07:00 there is an out of hours charge of 20€.
In the unlikely event of an accident or breakdown you should immediately call our emergency free phone number on 900 123 046 so that we can assist you as soon as possible.
If you would like to extend the rental all you have to do is call in to your nearest Helle Hollis office before the end of the rental period and the extension can be made.
You can return your car to either of our offices at no extra charge.
If you have purchased the excess waiver you will be covered by a cancellation insurance so that should you need to return the car early we will issue you with a credit voucher for the remaining rental, provided that there are at least 3 days rental remaining.
As Málaga Airport is currently undergoing major structural works; the traffic on the roads leading to the airport and around the airport itself can be quite heavy at times. We suggest therefore that you arrive at our Head Office at least 1 ½ hours before your flight is due to depart.
The Home Owners’ Club is a programme especially designed for people with a holiday home in Spain who need to hire a car for their regular visits. The Home Owners’ Club is free to join and you can gain instant membership by clicking here and completing our online form, or by writing to email@example.com.
There are numerous benefits to joining the Home Owners’ Club:
As a member of the Home Owners’ Club you are entitled to a Free Fast Lane Service every time that you rent with Helle Hollis, meaning that your car rental contract is prepared in advance and so on arrival all you have to do is sign the contract, pick up your car keys and away you go. Please note, you must supply us in advance with all the information required to make your contract in order to benefit from the Fast Lane Service.
You can see a copy of our rental conditions by clicking here.
For vehicles in groups B to D, drivers must be at least 21 years of age and for all other car groups drivers must be at least 23 years of age.
If you are 19 or 20 years of age you may hire a car from group B, provided that you purchase our Young Driver’s Insurance. For higher car groups you may be named on the contract as an additional driver provided that the main driver fulfills the normal age requirements, and the Young Driver’s Insurance is taken.
You must have held your driving licence for at least one year before you can rent a car with us.
At Helle Hollis we don’t impose a maximum age limit for drivers, however drivers who are 85 years of age or older must take out our Senior Drivers’ Insurance (maximum 50€ per rental).
In order to rent a car with Helle Hollis, drivers must be in possession of a valid passport which will continue to be valid for at least one month after the expiry of the rental period. The issue period of the passport must be for more than one year.
Our hire cars may only be driven on the Iberian Peninsula, i.e. Mainland Spain, Portugal, Gibraltar, Andorra. It is strictly forbidden to take the cars outside of this area.
Only those people who have been named on the contract as additional drivers may drive the car.